IT Helpdesk Personnel / Service Desk Engineer

Madre Integrated Engineering · Doha

New

Mid 🇬🇧 English

Windows Microsoft 365 Active Directory Entra ID ITSM DNS DHCP

Job description

About the role

Madre Integrated Engineering is hiring a full-time IT Helpdesk Personnel / Service Desk Engineer in Doha, within its oil and gas sector. The role covers incident handling, desktop support and user account administration.

Key responsibilities

Log, prioritize and resolve IT incidents and requests within agreed SLAs.
Install, configure and troubleshoot desktops, laptops, printers and peripherals.
Support Microsoft 365, user accounts, MFA, VPN and remote access.
Troubleshoot basic LAN, Wi-Fi, DNS and DHCP issues and escalate unresolved faults.
Maintain IT asset records, support onboarding and offboarding, and update technical documentation.

Required profile

Diploma or Bachelor's degree in Computer Science, IT or a related field.
3-5 years of experience in IT helpdesk or desktop support.
Strong English communication skills.

Required skills

Hands-on knowledge of Windows, Microsoft 365, Active Directory and Entra ID.
Experience with ITSM ticketing tools and basic networking.
ITIL, CompTIA A+, Microsoft Endpoint or networking certifications preferred.

What we offer

Competitive salary.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Madre Integrated Engineering.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Source : ats:zoho_recruit

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Published 3 hours ago

Expires 1 month from now

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Madre Integrated Engineering

Doha

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