IT Supervisor

About the role

The IT Supervisor will lead the technical support function, ensuring smooth operation of software, hardware, and telecommunications systems. This role combines hands‑on troubleshooting with guidance to improve processes and support end‑users across the organization.

Key responsibilities

• Troubleshoot and resolve issues related to computer software, systems, and peripheral equipment.
• Provide technical guidance and recommendations to address business problems.
• Analyze, recommend, and implement process improvements.
• Enter commands and activate controls to integrate and operate equipment.
• Maintain applications, user accounts, and related documentation.
• Record daily data communication transactions, problems, and remedial actions.
• Train users on proper hardware and software usage.
• Plan, design, operate, maintain, and allocate resources for telecommunications activities, including client/server support.
• Consult on administrative policies, technical problems, priorities, and methods.
• Assist management with hiring, training, scheduling, evaluating, and coaching staff.
• Promote a fair‑treatment and open‑door policy as a role model.
• Ensure compliance with company policies, protect assets, and uphold quality standards.
• Perform physical tasks such as moving objects up to 10 pounds without assistance.

Required profile

• Strong communication skills with the ability to speak clearly and professionally.
• Ability to develop and maintain positive working relationships.
• Commitment to follow company policies and protect assets.
• Physical capability to lift, carry, push, pull, or place items up to 10 pounds.
• Motivation to support team goals and respond appropriately to employee concerns.

Required skills

• Computer hardware and software troubleshooting.
• Command‑line and peripheral equipment operation.
• Application and user‑account management.
• Client/server support and telecommunications equipment handling.
• Use of Point‑of‑Sale (POS) systems.