Kitchens Dispatch Support Lead – Arabic Speaker

About the role

As a Kitchens Dispatch Support Lead you will coordinate the timely dispatch of food orders from cloud kitchens to riders, ensuring a smooth end‑to‑end delivery experience. The role requires close collaboration with kitchen staff, riders, partners and customer service teams.

Key responsibilities

• Supervise and train the dispatch team, managing order flow from kitchen to rider.
• Ensure all technology and internet connections are operational throughout each shift.
• Complete shift checklists (opening, mid‑day, closing) and maintain kitchen cleanliness.
• Monitor and achieve kitchen KPIs such as FIR, AVTC, Vendor Delay, and Vendor Net Fail.
• Conduct regular food safety checks, audits and ensure compliance with hygiene regulations.
• Resolve order or delivery issues by coordinating with customers, riders and the customer service centre.
• Maintain accurate visitor questionnaires and health declarations for kitchen access.

Required profile

• Native Arabic speaker.
• High school diploma or equivalent.
• Minimum 2 years experience in dispatch operations or logistics.
• Ability to work flexible hours, including nights, weekends and holidays.

Required skills

• Basic computer applications.
• Data gathering and analysis.

What we offer

• Opportunity to work within a leading global delivery platform.
• Dynamic environment with cross‑functional collaboration.