Kitchens Dispatch Support Lead - Arabic Speaker

About the role

As a Kitchens Dispatch Support Lead you will coordinate the timely dispatch of food orders from cloud kitchens to riders, ensuring a smooth end‑to‑end delivery experience. The role requires close collaboration with kitchen staff, riders, suppliers and customer service teams while maintaining high standards of food safety and operational efficiency.

Key responsibilities

• Supervise and train the dispatch team, ensuring shift checklists (opening, mid, closing) are completed.
• Manage order dispatch from operating partners to riders, resolving any issues that arise.
• Monitor and maintain kitchen KPIs, tech and internet connectivity, and cleanliness standards.
• Conduct regular food safety checks, audits and ensure compliance with hygiene regulations.
• Maintain performance metrics such as FIR, AVTC, Vendor Delay, and Vendor Net Fail.
• Communicate accurately and promptly between customers, riders and dispatchers.
• Report and rectify operational problems during shifts.

Required profile

• Native Arabic speaker.
• High school diploma or equivalent.
• Minimum 2 years experience in dispatch operations or logistics.
• Ability to work flexible hours, including nights, weekends and holidays.

Required skills

• Basic computer applications.
• Data gathering.
• Data analysis.

What we offer

• Opportunity to lead a dynamic dispatch team within a fast‑growing food delivery platform.
• Exposure to cloud‑kitchen operations and cross‑functional collaboration.