Manager - Commercial Operations (Real Estate)

About the role

We are seeking an experienced Manager of Commercial Operations to lead end‑to‑end administration of sales and leasing transactions in the real‑estate sector. The role ensures efficiency, compliance, and a seamless experience for customers and internal teams.

Key responsibilities

• Oversee the full operational lifecycle of sales and leasing deals, from customer onboarding to documentation and handover.
• Manage CRM administration, maintain data integrity, and produce sales and leasing analytics, reports, and dashboards.
• Ensure compliance with internal policies, governance standards, and operational procedures across all transactions.
• Control commission calculation, accuracy, and optimization, providing support to the Sales & Leasing function.
• Develop and continuously improve SOPs, workflows, and service‑level standards for commercial operations.
• Implement digital tools, automation, and analytics platforms to boost operational efficiency and decision support.
• Coordinate with sales, leasing, finance, and legal teams to guarantee smooth transaction lifecycles.
• Monitor KPIs such as transaction turnaround time, CRM data accuracy, and commission processing timeliness.
• Report performance metrics, exceptions, and compliance data to relevant stakeholders.
• Identify and mitigate risks related to transaction errors, data integrity, commission disputes, and governance breaches.

Required profile

• 10+ years of experience in commercial operations, sales/leasing administration, or CRM management within real estate or a related sector.
• Bachelor’s degree in Business Administration, Accounting, or Finance.
• Proven ability to lead teams, manage compliance, and coordinate cross‑functional initiatives.

Required skills

• Proficiency with CRM platforms.
• Experience in sales analytics and reporting/dashboard tools.
• Knowledge of digital automation and analytics platforms.
• Strong data‑integrity and KPI monitoring capabilities.