Patient Administrator - Women's Outpatient Clinic

About the role

Sidra Medicine is hiring a Patient Administrator for its Women's Outpatient Clinic. The role delivers patient-focused care while handling accurate and timely referral processing, scheduling and registration. It covers registration, scheduling, payment collection and document scanning into the electronic medical record, and engages management in workflow improvements.

Key responsibilities

• Perform accurate and complex registrations in ambulatory settings, completing work queues and data corrections assigned by management
• Select medical records accurately, report duplicate medical record numbers and validate printed wristbands with biometric checks
• Maintain patient privacy and confidentiality throughout all administration operations
• Complete insurance pre-authorization eligibility, often contacting insurers directly, and scan identification, insurance, vaccine and birth certificate documents into the medical record
• Explain registration documents to patients, obtain signatures and note forms when signatures cannot be obtained
• Book multiple and complex appointments, requiring a pre-registration before each visit, and enter patient data correctly
• Process point-of-sale collections, issue receipts and notify management of collection or deposit issues
• Perform medical necessity checks, collect patient dues and escalate issues to the clinical delegate
• Apply patient wristbands, liaise with laboratory, pharmacy and translation services, and schedule follow-up appointments
• Support the supervisor and manager with research and reporting, assist colleagues during busy periods and uphold Sidra's Code of Conduct and values

Required profile

• High school diploma (associate's degree preferred)
• At least 6 months of combined data entry, reception, customer service and cashiering experience
• Preferred: minimum of 5 years of Cerner / Epic registration and scheduling experience
• Preferred: CHAM certification (NAHAM) or NAHAM / AAHAM certification