Standard & Compliance Manager – Inflight Catering

About the role

We are seeking a dynamic Standard & Compliance Manager to join our team at Qatar Aircraft Catering Company (QACC). The role ensures that all inflight catering operations, lounges and cafeterias meet internal standards, regulatory requirements and operational excellence. You will lead digital compliance initiatives, audit processes and continuous quality improvement.

Key responsibilities

• Develop and implement a digital compliance tracking system that centralises audit findings and automates checklist processes.
• Conduct scheduled and surprise audits across all catering areas, ensuring adherence to QACC and airline regulations.
• Prepare periodic compliance and risk dashboards for senior leadership, providing data‑driven insights.
• Lead the digitisation of Standard Operating Procedures (SOPs), maintaining version control and alignment with audit outcomes.
• Create and manage a digital SOP training platform to keep employees updated on procedures.
• Design real‑time dashboards displaying compliance scores, audit results, training progress and quality metrics.
• Establish feedback mechanisms for operations teams to report concerns and receive guidance.
• Drive continuous improvement by linking audit findings to SOP enhancements and operational changes.

Required profile

• Proven experience in compliance or quality management, preferably within catering or aviation environments.
• Strong analytical ability to interpret audit data and produce actionable dashboards.
• Experience in digitising SOPs and implementing training systems.
• Ability to lead cross‑functional teams and coordinate audit activities.
• Excellent communication skills for reporting to senior leadership.

Required skills