This job is no longer available
This job expired on 13/09/2026. It no longer accepts applications.
Switchboard Telephonist – Guest Services
Hilton
Job description
About the role
As a Switchboard Telephonist in our hotel’s Magic Center, you will be the first point of contact for guests calling in, delivering exceptional hospitality through friendly and professional phone support.
Key responsibilities
- Answer guest calls with an upbeat attitude, responding promptly to inquiries and requests.
- Maintain up-to-date knowledge of hotel services, amenities and operations.
- Relay accurate information to appropriate teams during emergency situations.
- Utilise the PBX system, computer applications and other communication tools to support daily operations.
Required profile
- Passion for hospitality and delivering memorable guest experiences.
- Integrity, teamwork, ownership and a sense of urgency.
- Ability to act as a leader and inspire others.
Required skills
- Experience using PBX telephone systems.
- Proficiency with standard computer applications.
What we offer
- Opportunity to work for a globally recognised hospitality brand.
- Career development and growth within Hilton.
- Being part of an award‑winning workplace culture.
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