Transformation Manager

About the role

Qatar Airways Group is looking for a Transformation Manager in Doha, Qatar, to shape and deliver the next phase of the Group's Strategy & Transformation journey. Reporting to a Transformation Business Partner, the role supports the discovery, shaping and delivery of transformation initiatives across assigned business units and departments, aligned with the pillar roadmap and the organisation's future vision. It works with business stakeholders to co-create change initiatives and turn agreed priorities into structured, executable project plans.

Key responsibilities

• Contribute to the transformation roadmap for assigned divisions and departments under the direction of the Transformation Business Partner.
• Conduct 'As-Is' analysis to identify gaps and opportunities, and support 'To-Be' blueprints and business cases.
• Co-create transformation initiatives with stakeholders through cross-functional workshops.
• Plan and manage transformation projects end-to-end, including scope, milestones, timelines, dependencies, resources, risks and issues.
• Monitor progress with the EPMO, report status and escalate material risks to the Transformation Business Partner.
• Track KPIs and benefits with Business Finance and EDA, and promote data analytics adoption.
• Apply change management practices, including stakeholder analysis, communication, training and adoption tracking.
• Help stakeholders move from project mode to business-as-usual by embedding improved processes into SOPs with clear ownership.
• Apply the Group transformation playbook and standards, and use lean six sigma, process mining and digital & AI solutions with IT and stakeholders.

Required profile

• Bachelor's degree or equivalent; Master's degree or MBA preferred.
• Minimum 6 years of experience in business transformation, innovation or operational strategy in large multinational organisations.
• Preferred: business transformation consulting or internal transformation advisory in asset-intensive, operationally complex industries; commercial airline experience in Customer Experience, Operations, Digital & AI.
• Preferred: project management experience with PMP, PRINCE2 or equivalent; change management experience with Prosci, APMG or equivalent.
• Experience managing stakeholders in complex, international or culturally diverse organisations.

Required skills

• Strong analytical skills, including defining, tracking and benchmarking performance indicators.
• Excellent English, with communication and presentation skills and the ability to influence stakeholders at management level.
• Lean six sigma, process mining and digital & AI knowledge (applied in the role).