At Your Service Agent (AYS)

About the role

The At Your Service Agent (AYS) provides frontline guest support for Marriott’s Doha property. You will handle guest inquiries, requests, and issues across multiple communication channels, ensuring a seamless and welcoming experience.

Key responsibilities

• Answer and record guest requests via telephone, email, chat, and mobile devices.
• Operate the telephone switchboard, manage wake‑up calls, and route calls to the appropriate departments.
• Log all guest interactions in the computer system and follow up to confirm resolution.
• Provide information on room features, hotel amenities, and local attractions.
• Process room‑service orders, assist with menu selections, and record transactions in the point‑of‑sale system.
• Help guests access internet and in‑room entertainment.
• Maintain professional appearance, adhere to company policies, and protect confidential information.

Required profile

• High school diploma or equivalent.
• No prior work experience required.
• Ability to communicate clearly and courteously in English.
• Physical ability to stand, walk, and lift objects up to 10 lb for an entire shift.

Required skills

• Proficiency with telephone switchboards and basic computer logging systems.
• Familiarity with point‑of‑sale (POS) transaction processing.

What we offer

• Full‑time employment in a leading global hospitality brand.
• Opportunities for career development within Marriott International.
• Inclusive workplace that values diversity and equal opportunity.