Bell Captain – Guest Services Lead

About the role

The Bell Captain leads the bell desk team at Banana Island Resort Doha, ensuring seamless luggage handling, guest assistance, and transportation coordination. This position combines operational oversight with a strong focus on delivering exceptional guest experiences.

Key responsibilities

• Supervise daily bell desk and porter activities, guaranteeing prompt and courteous service.
• Manage guest luggage during arrivals, departures, and room changes, maintaining accurate records.
• Welcome guests, provide information on hotel facilities and local attractions, and coordinate transportation services such as taxis and airport transfers.
• Train, schedule, and monitor bell team members to uphold grooming standards, punctuality, and professionalism.
• Handle guest complaints efficiently and liaise with Front Desk, Concierge, Housekeeping, and Security teams.
• Ensure the safety and security of guest belongings at all times.

Required profile

• High school diploma or equivalent; hospitality qualification preferred.
• Minimum 2–3 years of experience in a similar bell desk or porter role within a hotel.
• Strong leadership and team‑management abilities.
• Excellent communication and interpersonal skills with a guest‑focused attitude.
• Flexibility to work shifts, including weekends and holidays.

Required skills