Customer Support Remote Admin Specialist

About the role

We are looking for a Customer Support Remote Admin Specialist to join our fully remote team. The role blends front‑line customer service with administrative duties, ensuring smooth daily operations and a high‑quality experience for our clients.

Key responsibilities

• Respond to customer inquiries via email, chat, and phone promptly and professionally.
• Assist with account issues, order questions, product information, and general support requests.
• Maintain accurate customer records in CRM and internal systems, perform data entry, and update account information.
• Schedule appointments, coordinate meetings, and manage calendars as needed.
• Prepare reports, spreadsheets, and other administrative documents.
• Gather customer feedback, identify service‑improvement opportunities, and contribute to retention efforts.
• Utilize ticketing systems and knowledge‑base tools, monitor support queues, and ensure timely resolution.

Required profile

• 1–3 years of experience in customer service, support, or administrative roles.
• Excellent written and verbal communication skills.
• Strong organizational, time‑management, and multitasking abilities.
• Self‑motivated, able to work independently with minimal supervision.

Required skills

• Experience with CRM systems or help‑desk software.
• Proficiency in Microsoft Office Suite.
• Proficiency in Google Workspace.

What we offer

• Fully remote work environment.
• Flexible schedule options.
• Competitive compensation.
• Professional development and career growth opportunities.