Digital Care Advisor

About the role

The Digital Care Advisor provides prompt, efficient service to Vodafone Qatar customers, ensuring their needs are met within company guidelines. You will own the customer relationship, resolve queries quickly, and contribute to a high‑quality customer experience.

Key responsibilities

• Deliver fast, accurate support while meeting service level agreements.
• Handle customer care tasks according to productivity and quality targets.
• Achieve Customer Delight Index (CDI) goals and receive compliments from customers and colleagues.
• Use telephone and computer tools effectively and suggest process improvements.
• Maintain composure under pressure, adapt to changing demands, and make rational decisions.
• Communicate clearly and collaborate with team members to ensure an awesome customer experience.
• Perform additional projects or tasks assigned by the Line Manager.

Required profile

• High school diploma or equivalent.
• 1‑2 years of experience in a customer‑facing role, adhering to Vodafone Qatar quality standards.
• Understanding of managing customer interactions and delivering effective solutions.
• Knowledge of telecommunications, chat and social‑media platforms, and telephony systems.
• Strategic thinking and ability to make quick decisions.
• Computer literacy with Windows operating systems and internet applications (preferred).

Required skills

• Telecommunications knowledge
• Chat platform proficiency
• Social‑media platform proficiency
• Telephony system operation
• Windows OS usage
• Internet application usage