Guest Experience Supervisor – Executive Lounge

About the role

The Guest Experience Supervisor for the Executive Lounge ensures a seamless and memorable stay for guests by overseeing check‑in processes, handling payments, and coordinating service requests. This role combines front‑desk operations with team leadership to maintain high standards of hospitality.

Key responsibilities

• Process all guest check‑ins, verify identity, assign rooms, and issue keys.
• Set up guest accounts, enter Marriott Rewards information, and ensure correct rates.
• Handle all payment types, vouchers, and cash transactions; balance receipts and secure the bank.
• Compile daily reports, cashier and closing reports, and maintain contingency lists.
• Provide guests with directions, property information, and respond to service requests.
• Notify Loss Prevention/Security of any theft reports.
• Assist management with training, evaluating, counseling, and coaching team members.
• Uphold company policies, safety procedures, and maintain a professional appearance.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related hospitality work experience.
• At least 1 year of supervisory experience.
• No specific license or certification required.

Required skills

• Proficiency with POS and computer systems for guest and payment processing.
• Cash handling and reconciliation skills.

What we offer

• Equal opportunity employment in a diverse, global hospitality brand.