Guest Relation Agent

About the role

As a Guest Relation Agent at Hilton, you will be the first point of contact for guests, creating memorable experiences from check‑in to check‑out. Your warm personality and hospitality mindset will help brighten each guest’s stay.

Key responsibilities

• Greet guests, verify reservation details, assign rooms, issue keys and provide welcome materials.
• Process check‑outs efficiently, verify charges, handle payments and issue receipts using the POS system.
• Maintain comprehensive knowledge of hotel amenities, room types, rates, promotions and local attractions to answer guest inquiries.
• Promote hotel services and upsell amenities to maximize revenue.
• Respond promptly to guest requests, resolve concerns with care, and manage communications.

Required profile

• Passion for delivering exceptional hospitality.
• Integrity and commitment to doing the right thing.
• Leadership mindset that inspires teammates.
• Team‑oriented attitude.
• Ownership, accountability and a sense of urgency.

Required skills

What we offer

• Work in an award‑winning, globally recognized hospitality brand.
• Opportunities for career growth and development.
• Supportive, inclusive workplace culture recognized by Great Place to Work and Fortune.