Help Desk Coordinator

About the role

The Help Desk Coordinator will oversee service requests and work orders for a large‑scale electromechanical maintenance and Facility Management project, ensuring smooth Help Desk operations and accurate use of the CAFM system.

Key responsibilities

• Manage daily FM Help Desk operations, receiving, logging, categorising, assigning and monitoring maintenance requests.
• Maintain accurate work‑order information within the CAFM system.
• Coordinate with customers, engineers, supervisors and technicians to ensure timely completion of work orders.
• Monitor outstanding work orders and support fast, effective resolution of service issues.
• Train users on CAFM functionality and established workflows.
• Ensure compliance with Help Desk and CAFM procedures.
• Prepare operational and performance reports.

Required profile

• Higher education degree.
• Minimum 2 years’ experience in Help Desk operations or Customer Service within FM or a related environment.
• Previous supervisory‑level experience.
• Fluent in Arabic and English, spoken and written.
• GCC experience preferred.

Required skills

• Experience with electronic work‑management systems.
• CAFM system experience (strongly preferred).
• Strong Microsoft Office skills.