Housekeeping Supervisor

About the role

The Housekeeping Supervisor ensures that guest rooms, public areas and back‑of‑house spaces are maintained to the highest standards of cleanliness and presentation. Working on‑site in a 5‑star hotel environment, you will lead a team to deliver consistent, high‑quality service that enhances guest satisfaction.

Key responsibilities

• Oversee the upkeep of guest floors, public areas and back‑of‑house zones according to brand standards.
• Manage and supervise daily tasks of housekeeping staff, ensuring proper allocation of resources.
• Replenish guest supplies and monitor inventory levels.
• Optimize productivity through effective scheduling and recommend improvements in methods or equipment.
• Ensure adherence to periodic cleaning schedules and health, safety, and hygiene policies.
• Respond promptly to guest requests and requirements to achieve high satisfaction scores.
• Conduct regular room inspections and accurately record room status.
• Communicate daily priorities to the team to personalize service.
• Perform any additional duties assigned by management.

Required profile

• Minimum 2 years of experience in a similar supervisory role within a 5‑star hotel.
• Experience in luxury or upscale hospitality is preferred.
• Strong guest‑relations and problem‑solving abilities.
• Ability to work under pressure in a fast‑paced environment.
• Team‑oriented mindset with the capacity to collaborate effectively.

Required skills