IT Support – Roving / Floor Support

About the role

We are seeking a proactive IT Support professional to provide on‑site assistance across our service centre floor. The role involves walking the floor, identifying issues before they become tickets, and delivering rapid hardware and software support to keep agents productive.

Key responsibilities

• Proactively patrol the service centre floor to spot and resolve IT problems before ticket creation.
• Deliver immediate assistance for urgent or high‑severity incidents affecting multiple agents.
• Perform quick hardware swaps and replacements, including headsets, cables, peripherals and related devices.
• Support supervisors and managers with day‑to‑day IT requirements.
• Maintain minimal operational disruption through fast response and proactive issue resolution.

Required profile

• Diploma or Bachelor’s degree in IT or a related field.
• 3–5 years of experience in desktop support or field services.
• Bilingual in Arabic and English (mandatory).
• CompTIA A+ certification or equivalent (preferred).

Required skills

• Hands‑on troubleshooting of workstations and peripherals.
• Hardware replacement and swap procedures.
• Strong understanding of desktop support environments.