Operations Manager
Autograph Collection Hotels · Doha
وصف الوظيفة
About the role
The Operations Manager will support the successful execution of all hotel operations, including front office, housekeeping, food & beverage, and engineering. Reporting to senior management, the role focuses on enhancing guest and employee satisfaction while driving financial performance.
Key responsibilities
- Lead the operations team, translating goals into daily actions that improve guest tracking and productivity.
- Oversee property‑specific recovery plans, publish guest satisfaction results, and address employee concerns proactively.
- Provide excellent customer service, respond promptly to guest issues, and ensure all team members meet hospitality standards.
- Review financial statements and activity reports to identify cost‑reduction opportunities and improve profitability.
- Conduct HR activities such as interviewing, hiring decisions, and thorough orientation for new staff.
Required profile
- High school diploma or GED with at least four years of experience in guest services, front desk, housekeeping, or a related area, OR a two‑year degree in Hotel Management, Hospitality, Business Administration, or a related field with at least two years of relevant experience.
- Demonstrated ability to lead, motivate, and develop a team while maintaining high standards of service and operational efficiency.
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Autograph Collection Hotels
Doha
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