Spa Receptionist

About the role

The Spa Receptionist will be the first point of contact for guests at our West Bay Lagoon location, ensuring a smooth and welcoming experience. Working full‑time, you will manage reservations, handle payments and support the spa team in delivering high‑quality service.

Key responsibilities

• Schedule services for individuals and groups using the spa reservation system and confirm appointments by phone.
• Check‑in guests, verify their details and provide a brief orientation of spa facilities.
• Promote and sell spa and salon services, process guest payments and log cash tips.
• Maintain the reservation and cancellation list, inform providers of last‑minute changes and resolve scheduling issues with supervision.
• Balance receipts, scan documents for Accounting and secure the cash bank.
• Report maintenance needs, accidents or unsafe conditions to the manager.
• Follow company policies, maintain a professional appearance and protect confidential information.

Required profile

• High school diploma or G.E.D. equivalent.
• Less than one year of related experience in a spa, salon or hospitality front‑desk environment.
• No supervisory experience required.
• Ability to stand, walk or sit for extended periods and lift objects up to 10 lb.

Required skills