Team Lead – Customer Service Representative
Gadget Express · Doha
وصف الوظيفة
About the role
We are looking for an experienced Team Lead to manage a group of Customer Service Representatives (CSRs) for a key project. You will ensure the team is prepared to handle inbound calls, emails and chat, delivering high‑quality service and meeting daily performance targets.
Key responsibilities
- Oversee all aspects of service delivery for the assigned team.
- Share project updates promptly and ensure compliance with company policies.
- Monitor and achieve project KPIs and daily targets.
- Coordinate with other departments to maintain smooth operations.
- Coach, counsel and provide performance feedback to team members.
- Maintain accurate project and administrative records.
- Ensure regular attendance and punctuality of CSRs.
- Participate in relevant meetings and represent the team as needed.
Required profile
- Graduate degree in any discipline.
- Proven experience leading customer service or contact‑center teams.
- Strong communication, problem‑solving and time‑management abilities.
- Ability to work under pressure and adapt to flexible hours.
Required skills
- Microsoft Windows
- Microsoft Office
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Gadget Express
Doha