Technical Support Engineer

About the role

The Technical Support Engineer will deliver frontline technical assistance to Qatar Airways' internal and external customers. You will operate in a fast‑paced environment, handling multiple requests while maintaining composure under pressure.

Key responsibilities

• Provide customer‑facing technical support and resolve incidents efficiently.
• Manage and prioritize multiple tasks across rotational shifts.
• Collaborate with team members to ensure seamless service delivery.
• Maintain readiness to work overtime and adapt to operational needs.

Required profile

• Proven customer‑facing experience with a friendly, helpful attitude.
• Strong English communication skills; Arabic is a valuable advantage.
• Excellent interpersonal skills, adaptability, and teamwork.
• Bachelor’s degree or diploma in Computer Science or a related field.
• Minimum 2 years of technical support experience, preferably in an IT services environment.

Required skills

• CCNA certification.
• MCSE certification.
• ITIL Foundation certification.