Technical Support Specialist

About the role

The Technical Support Specialist will join TP Systems in Doha to ensure the availability and reliability of critical IT systems. The role involves routine maintenance, incident response, and on‑site support for both internal and customer environments.

Key responsibilities

• Perform routine system maintenance, apply software fixes and preventive updates.
• Respond to incidents, execute break/fix activities, and restore equipment operation quickly.
• Participate in Problem Management, providing on‑site observations and recommendations.
• Identify root‑cause analysis, resolve faults remotely and at client sites, and document resolutions.
• Provide early‑life support on‑site and train system users.
• Install, configure, and set up Vision‑Box equipment according to manuals.
• Document technical articles and publish them in the Knowledge Base.

Required profile

• Degree in Computer Science, Electronics or a related field (highly desirable).
• ITIL Foundation v3/2011 certification.
• Scripting or programming knowledge.
• Understanding of electronic/robotic fundamentals.

Required skills

• Disaster Recovery for MSSQL Server.
• SQL Server troubleshooting and basic database administration.
• Hardware diagnostics and repair.
• Software and OS installation and configuration.
• Third‑level support experience.
• Networking fundamentals (TCP/IP, HTTP, routing, switching).
• Electronic/robotic fundamentals.
• Biometric concepts and technologies.
• ITSM tool usage.
• Basic information‑security principles and PKI knowledge.