Assistant Manager

About the role

The Assistant Manager supports shop and department managers in delivering efficient operations and high‑quality customer service on the shop floor. This role combines direct customer interaction with operational oversight to ensure smooth daily activities.

Key responsibilities

• Greet customers warmly, provide expert advice, and help them make purchase decisions.
• Assist managers with inventory control, product ordering, and stock availability.
• Report operational issues, handle customer complaints, and escalate when necessary.
• Prepare reports on KPIs, sales trends, inventory status, and team productivity.
• Help schedule staff, assign tasks to sales associates, cashiers, and coordinators.
• Supervise opening and closing procedures, including petty cash handling and reporting.
• Communicate sales plans and targets, monitor performance, and advise on corrective actions.
• Support training, motivation, and evaluation of team members.

Required profile

• Minimum high school education or equivalent.
• At least 2 years of retail or equivalent management experience.
• Strong product knowledge and ability to advise customers.