Customer Service Officer

About the role

The Customer Service Officer will handle Cardmember enquiries face‑to‑face and over the phone, ensuring timely and professional responses. The role involves first‑contact resolution, coordination with multiple departments and adherence to compliance and audit standards.

Key responsibilities

• Respond to Cardmember enquiries in person and by phone, providing first‑contact resolution.
• Process direct‑debit requests, coordinate with banks, and set up accounts under dual‑control policy.
• Log cards and PIN codes received from Bahrain, arrange customer pick‑up, and manage guarantee cheques.
• Collect and update guarantee cheque details, work with the Risk Team to release accounts, and ensure safe custody.
• Coordinate with Qatar office and BOC departments to resolve customer issues and execute assigned projects.
• Receive, process and record remittances, secure cash and cheques, and perform end‑of‑day transactions with full audit controls.
• Maintain compliance with legal, sanctions and anti‑money‑laundering regulations, and keep proper logs and files.

Required profile

• Bachelor's degree or equivalent.
• Minimum 3 years of experience in a banking environment.
• Fluent in both English and Arabic.