Director of Rooms

About the role

As the Director of Rooms you will be responsible for leading the entire Rooms Division of a hotel within the Accor portfolio. You will ensure that every guest experience meets the brand’s luxury standards while driving operational excellence and financial performance.

Key responsibilities

• Lead, coach and develop the Rooms Division team, fostering a culture of service excellence.
• Oversee day‑to‑day operations of Front Office, Housekeeping, Guest Relations, Concierge, Bell Desk and related functions.
• Maintain a strong operational presence throughout the property to guarantee high service standards.
• Monitor service quality, guest satisfaction, room readiness, productivity, occupancy and overall performance.
• Develop and implement strategies to maximise room revenue, profitability and operational efficiency.
• Take ownership of the Rooms Division P&L and drive financial results.

Required profile

• Passion for creating exceptional guest experiences.
• Proven leadership ability in a luxury hospitality environment.
• Strong focus on operational excellence and service quality.
• Experience managing multiple Rooms Division functions and large teams.

Required skills

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies and opportunities to earn qualifications.
• Career development pathways across Accor hotels and locations.
• Participation in corporate social responsibility initiatives, including Planet 21.