F&B Restaurant Reservation Agent

About the role

The Ritz-Carlton Doha is seeking a friendly and attentive F&B Restaurant Reservation Agent to join its Guest Services team. In this full‑time position you will be the first point of contact for guests making dining reservations, providing information about the property’s food and beverage offerings and ensuring a seamless booking experience.

Key responsibilities

• Assist guests with reservation requests via phone, email and point‑of‑sale systems.
• Maintain cleanliness of the work area and follow clean‑as‑you‑go procedures throughout the shift.
• Exchange information with colleagues using electronic devices such as pagers, two‑way radios and email.
• Engage guests in conversation about their stay, property services and local attractions.
• Follow all safety, security and company policies, reporting any incidents promptly.
• Welcome and acknowledge guests according to brand standards, anticipate service needs and assist individuals with disabilities.
• Perform light physical tasks, moving objects up to 10 lb without assistance.
• Support other departments when needed to ensure optimal guest service.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience in hospitality or customer service.
• No supervisory experience required.
• Ability to stand, sit or walk for extended periods and lift light items.
• Professional appearance and strong communication skills.

Required skills

• Point of sale systems
• Electronic devices (pagers, two‑way radios, email)
• Computers