Front Desk Agent

About the role

The Front Desk Agent is the first point of contact for guests at our luxury property in West Bay, Doha. You will ensure smooth check‑in and check‑out processes, handle payments, and provide accurate information about the hotel and local attractions.

Key responsibilities

• Process guest check‑ins by confirming reservations, assigning rooms, and issuing keys.
• Handle all payment types, including cash, checks, debit and credit cards.
• Manage check‑outs, resolve late or disputed charges, and balance cash drawers.
• Answer guest calls, record requests, and coordinate with housekeeping for room readiness.
• Provide parking information, dispatch bell or valet staff, and give directions to local points of interest.
• Run daily arrival/departure reports, verify special requests, and complete cashier and closing reports.
• Follow safety, security, and company policies, maintaining a professional appearance and confidentiality.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required skills