Front Desk Agent

About the role

As a Front Desk Agent you will be the first point of contact for guests, ensuring smooth check‑in and check‑out, delivering memorable experiences and upholding Hilton’s hospitality standards.

Key responsibilities

• Provide reception services from check‑in to check‑out, handling guest queries promptly.
• Complete audit procedures and maintain accurate records.
• Communicate guest feedback and relevant information to the Front Office Manager and Reception Supervisors.
• Attend training sessions and support the Night Team’s development.
• Promote hotel rooms, rates, packages and up‑sell services to maximize occupancy.
• Process foreign currencies, credit cards and cash according to hotel credit policy.
• Follow security, fire, health and safety regulations and hotel brand standards.
• Operate front‑of‑house equipment and property management systems.
• Assist other departments when needed.

Required profile

• Passion for delivering warm hospitality.
• Integrity and commitment to doing the right thing.
• Leadership mindset and ability to inspire colleagues.
• Strong teamwork orientation.
• Ownership and accountability for results.
• Sense of urgency and focus on the present moment.

Required skills

• Knowledge of hotel room categories, rates, packages and promotions.
• Ability to handle foreign currency, credit card and cash transactions.
• Proficiency with property management systems and front‑of‑house equipment.