Guide Supervisor – Visitor Operations

About the role

The Guide Supervisor – Visitor Operations will lead and coordinate teams that provide visitor guidance, customer assistance, and crowd management across designated locations. This role ensures a professional, consistent experience for all visitors while supporting operational and safety objectives.

Key responsibilities

• Supervise and coordinate assigned guides and frontline personnel.
• Allocate staff across designated locations and operational areas.
• Conduct daily briefings and communicate operational instructions.
• Monitor attendance, appearance, and performance of team members.
• Ensure effective visitor guidance and smooth crowd movement.
• Resolve visitor queries and escalate operational issues when necessary.
• Coordinate with Operations, Security, Traffic Control, and HSE teams.
• Support emergency and evacuation arrangements.
• Prepare basic shift and incident reports.
• Maintain high standards of customer service.

Required profile

• Previous supervisory experience in events, hospitality, customer service, security, facilities, or large public venues.
• Strong team‑management and communication abilities.
• Good command of English; Arabic is a strong advantage.
• Ability to manage teams in busy, high‑footfall environments.
• Qatar/GCC experience preferred.
• Flexibility to work shifts, weekends, and varied operational schedules.

Required skills

What we offer

• Opportunity to lead a dynamic team in a high‑visibility environment.
• Exposure to large‑scale events and visitor operations.
• Competitive compensation and benefits package.