Head of Support Services

About the role

HEC Paris, Doha, founded in 2010 within Qatar Foundation, is a business school in Msheireb, Doha, offering degree programs and executive programs for corporate clients. The Head of Support Services leads the administrative support team and ensures effective, efficient and consistent delivery of administrative support across the organization. The role optimizes workload and processes, drives simplification, automation, quality and timely service, and acts as the champion of the organization's operational systems.

Key responsibilities

• Oversee the administrative support function in Shared Services, including back-office program delivery and support to other departments, and allocate workload across the team.
• Maintain high standards of accuracy, quality and consistency, monitor service delivery and turnaround times, and act as escalation point for complex matters.
• Improve administrative processes, simplify workflows, automate repetitive activities and document them so they are applied consistently.
• Ensure compliance with departmental SLAs and service standards, and act as the primary business champion for operational systems, troubleshooting issues and supporting system enhancements.
• Lead, train and coach the administrative team, building a culture of accountability, collaboration and continuous improvement.

Required profile

• Bachelor's degree in Business Administration, Operations Management or a related field.
• 10+ years of relevant experience in administration, business support, shared services or operations.
• Prior team leadership or supervisory experience preferred; experience managing high-volume administrative activities and improving processes preferred.
• Excellent English; French and/or Arabic is an advantage.

Required skills

• Advanced Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint).
• Understanding of administrative operations, workflow design, process improvement and quality controls.
• Strong systems aptitude, analytical and problem-solving skills, and stakeholder management.