Network Management (Netka) Engineer

About the role

Madre Integrated Engineering is looking for a Network Management (Netka) Engineer in Doha. The role provides advanced diagnostics at system, application and infrastructure level, owns the permanent fix for major and recurring incidents, and manages the Netka platform and its monitoring.

Key responsibilities

• Provide advanced diagnostics at system, application and infrastructure level and carry out root-cause analysis for major and recurring incidents, owning the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance, and coordinate manufacturer releases and upgrades.
• Own preventive-maintenance procedures and predictive monitoring, and investigate monitoring gaps.
• Maintain design documents, SOPs and the knowledge base, and mentor and sign off Level-2 competence.
• Provide technical assessments to the Change Advisory Board for changes to the system.
• Operate and maintain Netka, including device inventory, thresholds and alerting.

Required profile

• 4+ years of relevant experience.
• Netka platform training.
• ITIL Foundation.