Quality & Executive Administrative Assistant

About the role

The Quality & Executive Administrative Assistant provides high‑level administrative support to the Hotel General Manager while driving the hotel’s quality assurance and service excellence programmes. This role ensures smooth operation of the executive office and contributes to continuous improvement across all departments.

Key responsibilities

• Manage the General Manager’s calendar, meetings, correspondence and confidential documents.
• Coordinate quality assurance initiatives, including Forbes Travel Guide and LQA standards.
• Monitor RPX, guest satisfaction surveys, online reviews and identify improvement opportunities.
• Conduct regular quality inspections, operational audits and service assessments.
• Organise mystery‑guest evaluations and ensure timely follow‑up.
• Prepare reports, presentations and dashboards for senior leadership.
• Collaborate with department heads to implement corrective actions.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration or related field.
• Minimum 5 years of experience in luxury hospitality, executive office administration or quality assurance.
• Strong knowledge of Forbes Travel Guide and LQA standards.
• Professional, discreet and able to handle confidential information.
• Excellent written and verbal communication skills in English.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Hotel management systems