Senior Business Development and Operations Executive – Family Entertainment Center

About the role

A reputed indoor theme park in Qatar is hiring a Senior Business Development and Operations Executive for its Family Entertainment Center (FEC). The role combines business development, revenue generation and commercial management with hands-on oversight of daily FEC operations, ride and activity coordination, and staff management.

Key responsibilities

• Manage daily FEC operations, including rides, games, park services, maintenance coordination and customer service.
• Develop revenue-generating initiatives such as birthday parties, group bookings, school packages, corporate partnerships, promotions and customized entertainment packages.
• Build business strategies to increase visitor footfall, revenue, repeat visits, customer retention and profitability.
• Coordinate with and assist the Senior Manager – Theme Park on rides and activities, and plan upgrades to layouts, facilities and attractions.
• Handle manpower planning, staff scheduling, daily briefings, frontline supervision, staff training, performance appraisals and TNA.
• Resolve complaints, monitor guest satisfaction and manage customer feedback.
• Monitor business KPIs (revenue, footfall, attraction utilization, promotional effectiveness, customer satisfaction) and prepare performance reports.
• Manage budgets, costs, revenue and tenant operations compliance, and coordinate with senior management, internal departments, tenants and external partners.

Required profile

• Bachelor's degree or diploma in Business Administration, Business Development, Hospitality Management, Leisure & Tourism, Marketing, Facilities Management or a related field.
• Minimum 5+ years of experience in business development and operations management within theme parks or FECs.
• GCC experience in a similar field is mandatory; candidates living in Qatar or other GCC countries are invited to apply.
• Strong knowledge of operational standards, SOPs, ride operations, health and safety standards, risk assessments, incident reporting, maintenance procedures and regulatory compliance.
• Leadership, team management, negotiation, corporate relationship management and analytical skills; ability to work under pressure and manage multiple priorities.

Required skills

• Proficiency in MS Office and operational reporting systems.
• POS, inventory management, CRM and sales tracking systems are an advantage.
• First aid, fire safety and safety management certifications are preferred.