Director of Service Design & Innovation

About the role

We are seeking a senior leader to shape the next generation of managed technology services across Cloud, Cybersecurity, AI, GPUaaS, Data Centres and Digital Infrastructure. The role combines strategic vision with hands‑on execution to bring concepts to market as commercially viable, operationally ready services.

Key responsibilities

• Own the full service design lifecycle from ideation to retirement, including business case development, architecture, costing, pricing and launch.
• Develop and maintain a three‑year service portfolio roadmap.
• Build and commercialise services in Cloud, Cybersecurity, AI, GPUaaS, Data Centres and Digital Infrastructure.
• Define service blueprints, catalogues, SLAs and support models.
• Manage service costing, profitability, margin and investment modelling.
• Ensure operational readiness through runbooks, CMDB, monitoring, automation and transition gates.
• Drive AI/AIOps, observability, orchestration and automation across services.
• Collaborate with Sales, Product, Alliances, Architecture, Security, Operations and DevOps.
• Lead multidisciplinary Service Architecture, Readiness, Innovation and Commercial Design teams.

Required profile

• 15+ years of IT industry experience with 8+ years in Service Design, Service Architecture, Product Management or Service Portfolio leadership.
• Strong background in MSP, Systems Integrator, Cloud Provider or Data Centre Provider environments.
• Proven track record of taking managed services from concept to commercial launch.
• Deep commercial understanding of costing, pricing, margins and profitability.
• Senior stakeholder management and team leadership experience.

Required skills

• Cloud, Cybersecurity, AI, GPUaaS, Data Centres, Digital Infrastructure.
• ITIL 4 Managing Professional, ITIL 4 Strategic Leader.
• TOGAF, COBIT, FinOps, PMP, PRINCE2.
• AWS Architecture, Azure Architecture, OpenShift, Kubernetes, AI/MLOps.
• AIOps, observability, orchestration, automation.