AV Technical Support Specialist – Tier 1

About the role

Madre Integrated Engineering is hiring a full-time AV Technical Support Specialist (Tier 1) in Doha. You will act as the first point of contact for AV-related incidents, service requests and operational support, providing clear, courteous and professional communication before, during and after AV usage.

Key responsibilities

• Log, categorize, prioritize and update all AV incidents and service requests in the approved ticketing system with complete and accurate details.
• Support pre-event testing, system checks and readiness validation for event-critical AV systems.
• Provide on-site and remote AV support for meetings, exhibitions, rehearsals and daily operations, including setup, operation, dismantling and first-level troubleshooting across the locations.
• Support portable and off-site AV setups for initiatives and special events.
• Perform routine preventive maintenance, basic repairs, cleaning and safe handling of AV equipment, following cable management, equipment storage and safety standards.
• Escalate complex or unresolved issues to AV Technical Services – Tier 2 in line with escalation procedures, and support Tier 2 under guidance with investigations, upgrades, documentation and follow-up.
• Maintain accurate records of operational activities, incidents, maintenance actions and equipment usage, and contribute to the AV knowledge base.

Required profile

• Degree or diploma from a recognized university in Information Technology or a related field.
• 2-5 years of hands-on professional experience directly applicable to the specific service line, responsibilities and scope of work; experience in unrelated roles, domains, technologies or operational contexts does not count.
• Certification such as CTS-I, CTS-D, Adobe Certified Professional (ACP) or equivalent, covering design, installation and configuration of AV systems, live and scheduled events and media content preparation.