Fraud Monitoring Senior Analyst

About the role

ECCO Gulf Majorel Qatar is hiring a Fraud Monitoring Senior Analyst in Qatar to lead real-time fraud monitoring, detection, investigation and escalation within the bank's 24/7 Fraud Operations function. The role supports compliance with the QCB Anti-Fraud Communication Mechanism (AFCM) requirements and acts as the primary operational escalation point during assigned shifts.

Key responsibilities

• Monitor fraud alerts continuously (after hours, weekends, public holidays and night shifts) and review, triage and prioritise them against risk-based thresholds and escalation criteria.
• Analyse suspicious transactions and customer activity across digital channels, payments, wallets and PSP-linked transactions, and handle Fraud System alerts, prioritising high-risk cases.
• Contact customers to verify transactions and apply preventive actions such as flagging, temporary restriction or escalation within assigned authority.
• Escalate high-risk, confirmed or complex cases to permanent staff according to escalation matrices, shift coverage rules and AFCM timelines, and log all actions in fraud case management systems.
• Act as the main contact for fraud reports received outside normal hours, handle customer and external institution communications, and support interbank fraud coordination and recall requests.
• Respond to MOI and law enforcement queries outside working hours, and forward suspicious incidents to the fraud investigations team.
• Provide analysis of fraud parameter performance to support rule tuning, contribute to studies and manuals on new regulations, and maintain an inventory of suspected risk events.
• Support junior analysts, take part in shift handovers, and comply with SLAs, data protection and information security requirements.

Required profile

• Bachelor's degree in Banking, Finance, Accounting, Business Administration, Information Systems, Customer Service or a related field.
• 3-4 years of experience in fraud monitoring, call-center fraud handling, AFCM processes, banking operations or compliance, preferably in a 24/7 environment.
• Prior experience in real-time fraud monitoring or customer verification.
• Ability to work rotating shifts, including nights, weekends and public holidays.

Required skills

• Good knowledge of MS Office (Excel, Word, Outlook).
• Strong analytical and investigative skills, with the ability to assess suspicious activity under time pressure.
• English and Arabic communication skills preferred.

What we offer

• Competitive salary package commensurate with experience and industry standards.
• Health and wellness benefits, annual performance-based bonuses and incentives, and a generous leave policy.
• Professional development, career advancement and an inclusive, collaborative work environment.