On-Site IT Support Engineer

About the role

Madre Integrated Engineering is hiring an On-Site IT Support Engineer in Doha. The engineer provides hands-on technical support to users at the assigned location, keeping IT equipment operational and well maintained.

Key responsibilities

• Troubleshoot hardware, software, network and peripheral issues, and install and configure devices
• Perform system imaging and upgrades
• Manage IT assets throughout their lifecycle
• Update support tickets with complete technical details
• Assist during meetings and events
• Coordinate with Helpdesk and infrastructure teams to resolve escalated issues within agreed service levels

Required profile

• Bachelor's degree in Information Technology, Computer Science or a related field
• Minimum 5 years of experience in desktop support, field support or on-site IT support
• Hands-on experience in hardware troubleshooting, component replacement, device imaging, software installation and system configuration
• Experience in IT asset inventory, device allocation, repairs, replacements and lifecycle management
• CompTIA A+ or equivalent certification is an advantage
• Strong customer-service, communication, documentation and problem-solving skills
• Proficiency in Arabic and English preferred; willingness to work rotational shifts including weekends and public holidays

Required skills

• Windows operating systems, Microsoft Office 365, Microsoft Teams and common desktop applications
• Familiarity with ITSM or ticketing systems and SLA-based support processes
• Ability to troubleshoot desktops, laptops, printers, mobile devices, peripherals and connectivity issues