Patient Care Specialist

About the role

A full-time, on-site Patient Care Specialist position based in Doha, Qatar. The role provides direct, compassionate support to clients throughout their visit, from booking appointments and welcoming them to guiding them through wellness services.

Key responsibilities

• Book appointments, welcome clients, assist with check-in and guide them through wellness services
• Gather and document patient information, and explain procedures and wellness programs in clear, accessible language
• Coordinate with practitioners so that care is delivered smoothly and on time
• Monitor client comfort and safety, answer questions and concerns, and help keep the environment calm, organized and hygienic
• Schedule appointments, update records and collaborate with the wider team to deliver a high-quality, holistic care experience

Required profile

• Experience in customer service and a high emotional quotient are extremely beneficial
• Knowledge of medical terminology and medicine to understand practitioner instructions and explain basic concepts to clients
• Organizational and time-management skills for scheduling, documentation and coordination
• Customer service skills, a client-centered mindset, confidentiality and ethical standards
• Relevant healthcare, wellness or client-facing experience preferred; nursing, allied health or wellness training is an advantage
• Ability to work on-site in Doha, including flexible hours, with English and Arabic; other languages are beneficial