Reservations Supervisor
The Ritz-Carlton Hotel Company, L.L.C. · Doha
Job description
About the role
The Reservations Supervisor oversees the accuracy of room blocks, reservations, and group market codes for a luxury hotel in Doha. The role ensures guests receive exceptional service from the first phone call through check‑in, while supporting the team in delivering the brand’s Gold Standards.
Key responsibilities
- Process reservation requests, changes, and cancellations received by phone, fax, or mail.
- Verify room availability, rates, and guarantee policies, and communicate them to guests.
- Accommodate and document special requests, and set up proper billing accounts.
- Maintain the reservation system, input data accurately, and troubleshoot guest issues.
- Train, schedule, coach, and motivate reservation staff, acting as a role model for fair treatment.
- Ensure compliance with company policies, confidentiality, and quality‑assurance standards.
Required profile
- High school diploma or G.E.D. equivalent.
- At least 2 years of related reservations experience.
- Minimum 1 year of supervisory experience.
- Ability to lift objects up to 10 lb without assistance.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Qatar.
Salary: Housekeeping Supervisor Based on 11 job offers in QatarSalaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 9 hours ago
Expires 1 month from now
9 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
The Ritz-Carlton Hotel Company, L.L.C.
Doha