Sales Supervisor - Rental & Leasing

About the role

Al-Futtaim, a diversified regional group with headquarters in Dubai, is hiring a Sales Supervisor for its rental and leasing business in Doha. The supervisor ensures a high level of customer satisfaction and enhances the brand image, drives customer and employee engagement, ensures compliance with procedures and accurate documentation, and maximizes rental revenue. The role manages a team of CSRs and Drivers, develops relationships with airport authorities and corporate clients, maintains branch standards and explores new sales opportunities in the Doha region.

Key responsibilities

• Ensure high customer satisfaction and drive it to Gallup's Human Sigma level 5, using process improvements to smooth front-end operations.
• Run regular NPS, Google and booking.com surveys to measure customer satisfaction.
• Coach and motivate CSRs and Drivers to increase rental revenue at the airport and other locations.
• Determine and manage vehicle requirements for daily and monthly rentals to meet revenue targets and customer needs.
• Analyze monthly revenue reports, focusing on RPD/RPM and utilization growth.
• Ensure compliance with procedures and recommend changes so revenue and vehicle movement are accurately accounted for.
• Maintain accurate documentation and system entries, aiming for zero errors through branch and spot audits.
• Keep Customer Service adequately staffed and plan and deliver training courses through People Hub.
• Conduct monthly Branch Image Audits and maintain location standards.
• Act as the first point of contact with Airport Authorities and build sales opportunities with government institutions, schools/universities and corporate clients.

Required profile

• Graduate degree and Management Diploma/Degree.
• Minimum 3 years of experience leading a customer service or sales team.
• Experience handling customer disputes, grievances and administrative responsibilities.

Required skills

• Proficiency in MS Office, including Excel and Word.
• Proficiency in MS Office Suite and Co-Pilot.
• Strong leadership, decision-making under pressure, and excellent verbal and written communication.