Airport Management System (AMS) Engineer

About the role

Madre Integrated Engineering is looking for an Airport Management System (AMS) Engineer in Doha. You will be a subject-matter expert and Level-3 support specialist for the SITA AMS and the SONIQ MQ / integration layer, which covers flight schedules, resource allocation and the messaging that feeds downstream systems. You own the deep technical health of the system, resolve issues that Level-2 cannot, and drive out root causes.

Key responsibilities

• Provide advanced diagnostics at system, application and infrastructure level.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance, and coordinate manufacturer releases and upgrades.
• Own preventive-maintenance procedures and predictive monitoring.
• Maintain design documents, SOPs and the knowledge base, and mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for changes to the system.
• Monitor and maintain message-queue and integration flows, validating interfaces to FIDS, baggage and resource management.

Required profile

• SITA AMS application and database training or certification, plus message-queue and integration experience.
• 5 or more years of hands-on experience with the specific system in a comparable environment.
• ITIL Foundation.

Required skills

• Deep product knowledge of the AMS and its integration layer.
• Diagnostics and root-cause analysis.
• OEM liaison and documentation and mentoring.