Director of Housekeeping

About the role

The Director of Housekeeping leads the entire housekeeping department of a luxury hotel, ensuring the highest standards of cleanliness, hygiene and guest satisfaction across all areas, including guest rooms, public spaces, and food & beverage outlets.

Key responsibilities

• Develop and implement departmental objectives aligned with hotel business goals.
• Supervise daily housekeeping operations, ensuring compliance with policies, procedures and guest expectations.
• Inspect all areas and take corrective actions to meet Kempinski standards.
• Manage linen inventory, guest supplies and procurement to maintain quality.
• Coordinate with Front Desk, Engineering, Sales & Marketing, and F&B to ensure timely cleaning.
• Participate in refurbishment and renovation projects, handling planning and snag lists.
• Prepare annual budget and staffing plan, managing the department within budgetary limits.
• Oversee contracts for cleaning, pest control, window cleaning, and other services, ensuring compliance.
• Lead the flower shop and valet shop to meet quality and business targets.
• Stay updated on new equipment, cleaning products and industry trends.