Duty Manager - Arabic Speaker

About the role

Alwadi Hotel Doha, the first MGallery boutique hotel in Msheireb Downtown Doha, is looking for a Duty Manager who speaks Arabic. The role sits at the heart of hotel operations, ensuring every guest receives warm, elegant and personalised service, and involves leading by example, supporting the team and making timely operational decisions.

Key responsibilities

• Oversee daily hotel operations during assigned shifts, coordinating across all departments
• Act as the hotel's representative on duty, maintaining MGallery brand standards and procedures
• Welcome guests, communicate confidently with Arabic-speaking guests and understand their cultural expectations
• Personalise attention for VIPs, repeat guests and special occasions, and handle complaints and special requests promptly
• Conduct regular inspections of service quality, cleanliness, presentation and safety
• Monitor guest satisfaction and identify improvements
• Guide and support staff, and coach them on accountability, teamwork and service excellence
• Make operational decisions in line with hotel policies, and manage emergencies and incidents per protocol
• Prepare handover reports, incident reports and daily duty logs
• Coordinate with Front Office, Housekeeping, Food & Beverage, Engineering and Security, and monitor arrivals, departures, occupancy and events
• Ensure compliance with health and safety regulations and MGallery quality standards

Required profile

• Previous experience in Front Office or hotel operations, preferably as a Duty Manager or supervisor in a luxury hotel
• Fluency in Arabic and English
• Strong knowledge of hotel operations, Front Office procedures and guest service standards
• Proven leadership, communication, problem-solving and decision-making skills
• Good understanding of luxury hospitality standards and the MGallery brand
• Willingness to work shifts, weekends, public holidays and overnight duties

Required skills

• Proficiency in hotel management systems and Microsoft Office
• Ability to coordinate across departments and manage multiple priorities under pressure

What we offer

• Employee benefit card with discounted rates in Accor hotels worldwide
• Learning programs through the Academies
• Talent development within the property and across the group
• Corporate Social Responsibility activities