Front Office Agent

About the role

Join Fairmont Doha as a Front Office Agent, delivering warm, professional service to guests in a luxury hospitality environment.

Key responsibilities

• Welcome guests and manage efficient check‑in and check‑out processes.
• Handle reservations, room assignments, guest registration and billing.
• Respond to guest inquiries, requests and complaints promptly.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Promote hotel facilities, services and loyalty programmes.

Required profile

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration or related field.
• Previous experience in front office, guest services or customer service preferred.
• Ability to work flexible shifts, including weekends and public holidays.
• Strong communication skills in English; additional languages are a plus.

Required skills

• Knowledge of Opera PMS or other hotel property management systems.
• Proficiency in Microsoft Office applications.

What we offer

• Complimentary upgrades and extended stays across Fairmont & Raffles properties.
• Discounted stays, special dining and wellness discounts.
• Inclusive environment that values diversity and empowerment.