Guest Services Agent – Front Office

About the role

Join the Front Office team at Mandarin Oriental Doha as a Guest Services Agent. You will be the first point of contact for guests, delivering the brand’s legendary service and ensuring a seamless stay from check‑in to check‑out.

Key responsibilities

• Greet, check‑in, and escort guests promptly to their rooms.
• Address special guest preferences recorded in guest history profiles.
• Manage cash drawer, cash float, and produce cash‑related reports in line with the MODOH Controller’s Policy.
• Collaborate with Concierge, Housekeeping, Reservations, and Room Service to fulfil guest requests.
• Communicate clearly with the Night Duty Manager and Accounting Department.
• Maintain a good working knowledge of hotel outlets and products.

Required profile

• Friendly, enthusiastic, and sociable with a genuine passion for hospitality.
• Minimum 1 year of Front Office experience and at least 2 years in a 5‑star hotel environment.
• Previous experience in the Middle East is an advantage.
• Strong command of Microsoft Office products and hotel management systems (HMS).

Required skills

• Microsoft Office
• Hotel Management System (HMS)

What we offer

• Learning & Development programmes tailored to career stages.
• MOstay benefits – complimentary nights and discounted rates worldwide.
• Comprehensive health and wellness programmes.
• Retirement plans and other employee benefits.