Hotel Concierge – Luxury Guest Services

About the role

Join the Front Office team at Mandarin Oriental, Doha as a Concierge, delivering five‑star guest experiences in a stylish urban retreat. You will act as the primary point of contact for guests, anticipating their needs and creating memorable, personalized moments throughout their stay.

Key responsibilities

• Engage guests in focused conversations to uncover personal preferences and tailor recommendations.
• Proactively anticipate and fulfill guest requirements, ensuring a seamless and unique experience.
• Provide clear directions and assistance for guests traveling outside the hotel.
• Record all guest requests, reservations, and confirmations daily using the GoConcierge system.
• Communicate important details to management and colleagues regarding events, resources, and potential challenges.
• Assist guests with booking sightseeing, shopping, cultural activities, and airline flights.

Required profile

• Minimum 2 years of experience in a 5‑star hotel environment.
• At least 1 year of experience in Concierge, Guest Relations, or Front Office roles.
• Strong attention to detail and ability to manage multiple tasks efficiently.
• Previous experience in the Middle East is an advantage.

Required skills

• Proficiency with the GoConcierge reservation system.

What we offer

• Learning and development programmes tailored to career stages.
• Generous paid time off as part of the #MOfamily culture.
• Opportunity to work in a globally recognized luxury hotel brand.