Network Operations Engineer

About the role

Madre Integrated Engineering is hiring a Network Operations Engineer in Doha on a full-time basis. The role covers advanced diagnostics, incident management, configuration and firmware maintenance, and 24x7 monitoring of a complex system.

Key responsibilities

• Provide advanced diagnostics at system, application and infrastructure level.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance, and coordinate manufacturer releases and upgrades.
• Own preventive-maintenance procedures and predictive monitoring, and maintain monitoring coverage after changes.
• Maintain design documents, SOPs and the knowledge base, mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for system changes.
• Operate 24x7 monitoring, correlate and triage events, and feed incidents into the service.

Required profile

• Senior technician background with 4+ years of hands-on experience with the specific system in a comparable environment.
• Deep product knowledge and OEM liaison skills.

Required skills

• Network monitoring / NMS certification and ITIL Foundation.
• Diagnostic and root-cause analysis skills.
• Documentation and mentoring.