Quality Manager

About the role

Madre Integrated Engineering is looking for a Quality Manager in Doha to manage the Quality and Service Management Plan and the quality-assurance programme. The role covers audits, incident analysis, IT service management monitoring and continual service improvement.

Key responsibilities

• Audit SOP compliance, CMDB accuracy and preventive-maintenance performance
• Review major-incident root-cause analyses and ensure reporting matches ITSM records
• Monitor IT service-management processes including incidents, problems, changes and configuration
• Drive continual service improvement initiatives and monitor quality KPIs
• Support ISO certification activities and client audits, and manage quality documentation and audit readiness

Required profile

• Degree or diploma in Engineering, IT or Quality
• Minimum 8 years of experience in service quality or service management, including auditing
• Quality-management background
• Must meet airport HSE, cybersecurity and security requirements

Required skills

• ISO/IEC 20000 and/or ISO 27001 Practitioner/Lead Auditor certification
• ITIL Expert certification
• Strong analytical, auditing and process-management skills
• Knowledge of ITSM, CMDB and continual service improvement