Telephone Operator (Arabic Speaker)

About the role

The Rixos Gulf Hotel Doha is looking for a full-time Telephone Operator fluent in Arabic to join its team. The role covers answering guest calls, handling queries and complaints, managing the switchboard and keeping guests informed about hotel availability and services.

Key responsibilities

• Answer every guest call professionally and courteously, greet guests by name and handle complaints and requests with immediate follow-up
• Aim for a quality audit score of 95% or more and high guest satisfaction on the TRUST YOU platform
• Check hotel occupancy, functions, groups and VIPs, and keep the switchboard running so internal and external calls are transferred quickly
• Maintain the guest wakeup call sheet, complete long-distance call vouchers and monitor call logs, faxes and messages
• Keep the telephone list up to date and stay informed about hotel facilities and local services
• Cooperate with all departments, support the team and act as a positive example

Required profile

• 1-2 years of experience in hospitality, concierge, reception, customer service or a similar position
• Fluent Arabic and English; another language is an advantage
• Professional appearance, punctuality and dependability